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  • Fey: Bossypants

    Tina Fey: Bossypants


    Before Liz Lemon, before “Weekend Update,” before “Sarah Palin,” Tina Fey was just a young girl with a dream: a recurring stress dream that she was being chased through a local airport by her middle-school gym teacher. She also had a dream that one day she would be a comedian on TV.She has seen both these dreams come true.At last, Tina Fey’s story can be told. From her youthful days as a vicious nerd to her tour of duty on Saturday Night Live; from her passionately halfhearted pursuit of phy…

  • Fortune Cookie Chronicles: Adventures in the World of Chinese Food

    The Fortune Cookie Chronicles: Adventures in the World of Chinese Food


    If you think McDonald’s is the most ubiquitous restaurant experience in America, consider that there are more Chinese restaurants in America than McDonalds, Burger Kings, and Wendys combined. New York Times reporter and Chinese-American (or American-born Chinese). In her search, Jennifer 8 Lee traces the history of Chinese-American experience through the lens of the food. In a compelling blend of sociology and history, Jenny Lee exposes the indentured servitude Chinese restaurants expect from…

  • Hello

    Beyond Hello


    This tutorial offers help to improve every telephone interaction a company has with its valued customers. Drawn from Davis’ experiences, the book includes exercises, stories and examples of how attitude, telephone etiquette, communication styles and listening skills impact the bottom line.